These General Terms and Conditions (hereinafter the "Terms") govern the rights and obligations between the operator of the NENDE service and the users of the service in connection with the provision of online public procurement monitoring and related features.
The service is operated by INTIO s.r.o., Company ID: 07202504, VAT ID: CZ07202504, with its registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 106186 (hereinafter the "Operator"). The Operator can be contacted by email at [email protected] or by phone at +420 510 510 328.
The NENDE service is intended exclusively for entrepreneurs, businesses, and legal entities for their business or other professional activities. By registering for or using the service, the user confirms that they are not acting as a consumer and that they are authorised to accept these Terms.
NENDE is an online service for automatic monitoring of public procurement from publicly available sources, in particular the Czech National Electronic Tool (NEN) and Public Procurement Bulletin (VVZ), the Slovak Office for Public Procurement (ÚVO), and the EU-wide Tenders Electronic Daily (TED) journal.
The service provides in particular:
The Operator reserves the right to extend, restrict, or modify the scope of the provided services. The service does not constitute legal, tax, subsidy, or procurement advice and does not guarantee detection of all relevant procurements.
The service monitors newly published procurements only. It does not track subsequent changes, amendments, addenda, clarifications of tender documentation, or cancellations of already published procurements; the user can verify such changes directly in the respective source system in which the procurement was published.
Registration and creation of a user account is required to use the service. The user is obliged to provide truthful, current, and complete information, including information about themselves and their company or business where requested.
The user is responsible for securing their access password, for the actions of persons to whom they grant access to the service, and for ensuring that the person creating or administering the account is authorised to act on behalf of the entrepreneur or legal entity.
The Operator reserves the right to request verification of identification or billing details and to cancel or block a user account in case of violation of these Terms, payment default, or suspected misuse of the service.
The service is offered in several pricing plans, including a free version with limited functionality. Paid plans are provided as a prepaid B2B service for the selected billing period.
Prices of paid plans are listed on the service website exclusive of VAT. Value added tax will be added at the statutory rate. Payment is made in advance for the selected period (monthly or annually). Tax documents are delivered electronically to the registered email address or another billing contact designated by the user.
The Operator reserves the right to change prices and will notify existing subscribers at least 30 days before the change takes effect. If the user does not agree with the change, they may terminate the service no later than the effective date of the change.
Payment can be made by bank transfer or QR payment based on an issued proforma invoice, or by payment card online via a payment gateway. The paid plan is activated upon receipt of payment; for bank transfers, activation may take until the amount is credited to the Operator's account. Until payment, the order is a non-binding request for payment.
For customers registered for VAT in another EU member state with a valid VAT identification number verified in the VIES system, the reverse-charge regime applies and the Operator invoices the price without Czech VAT.
Card payments (including Apple Pay and Google Pay) are made online via a secure payment gateway. After selecting a plan you are redirected to the gateway, where you enter your card details or confirm the payment with Apple Pay or Google Pay. Your subscription is activated immediately after a successful payment.
With a bank payment button you pay directly from your online banking — after being redirected to your bank you confirm the payment, and the subscription is activated once it is credited. Alternatively, you can pay by bank transfer or QR payment from the issued proforma invoice.
Card payments and bank payment buttons are processed by the GoPay payment gateway. More about the GoPay payment gateway.
For questions or complaints regarding the payment process, you can contact the payment gateway operator directly:
GoPay Czech odštěpný závod
Senovážné nám. 1736, 370 01 České Budějovice
E-mail: [email protected]
Phone: +420 387 685 123
Data displayed within the NENDE service comes from publicly available sources, particularly the National Electronic Tool (NEN), the Public Procurement Bulletin (VVZ), the Slovak Office for Public Procurement (ÚVO), and the EU-wide TED journal. The Operator does not guarantee the completeness, accuracy, or timeliness of this data.
The service is provided as a supporting tool for the user's internal decision-making. To the maximum extent permitted by applicable law, the Operator is not liable for damages resulting from incomplete, inaccurate, or outdated displayed information or from business decisions made on the basis of such information.
The Operator is not responsible for temporary unavailability of the service caused by maintenance, technical issues, or circumstances beyond its control.
The user acknowledges that the service serves only as an auxiliary tool for monitoring public procurement and does not replace the user's own verification of information with the contracting authority.
The NENDE service may provide automatic AI analyses of public procurements generated using artificial intelligence models. These analyses are generated automatically and serve only as an indicative guide.
The Operator provides no warranty regarding the accuracy, completeness, or correctness of AI analyses. Results may contain inaccuracies, misinterpretations, or misleading information.
The user acknowledges that AI analyses do not replace professional assessment, legal advice, or thorough review of the tender documentation. Any decision made based on an AI analysis is entirely the user's responsibility.
The Operator is not liable for damages resulting from reliance on AI analysis results, including lost profits, missed business opportunities, or erroneous decisions in procurement proceedings.
The user is entitled to claim defects of the service, in particular its unavailability or non-conformity with the description under these Terms. Claims are to be submitted without undue delay by email to [email protected], or by phone at +420 510 510 328, stating the account identification and a description of the defect.
The Operator will handle the claim without undue delay, no later than 30 days from its receipt, and will inform the user of the outcome. A justified claim is resolved in particular by remedying the defect, or by a reasonable discount or substitute performance.
In the event of a substantial and prolonged outage of the service caused by the Operator, the user is entitled to a refund of the proportional part of the subscription corresponding to the period of unavailability, or to an extension of the prepaid period by a corresponding period.
The user may cancel the subscription at any time in their profile settings; cancellation stops automatic renewal and access to the service continues until the end of the already paid period. Where the user cancels, the subscription already paid for the current period is not refunded, unless this concerns a claim under this article or the Operator decides otherwise, unless otherwise provided (see the Money-back guarantee).
Refunds are generally made using the same method by which payment was received, unless the parties agree otherwise. The Operator will refund the relevant amount without undue delay after handling the claim or cancellation.
Money-back guarantee: Notwithstanding that the service is intended for entrepreneurs, the Operator provides all users with a voluntary 14-day money-back guarantee from the first payment of a paid plan. If the user requests cancellation by e-mail within this period, the Operator refunds the amount paid for the relevant period in full, using the same method by which the payment was received, without undue delay. The guarantee applies to the first payment of a given plan; it does not apply to subsequent automatic renewals.
The service is intended exclusively for entrepreneurs who order it within their business activities. The consumer right to withdraw from the contract within 14 days under Section 1829 of the Civil Code, and other consumer protection provisions, do not apply to such a relationship.
The service is provided as digital content or a digital service that is activated and made available, as a rule, immediately upon payment. The user expressly requests commencement of the service and acknowledges that, upon activation of the service, any right to withdraw from the contract ceases, even if the user were exceptionally a consumer.
The option to cancel the subscription and obtain a refund is governed by Article 6 (Complaints and Service Cancellation) of these Terms.
Notwithstanding the above, the Operator provides all users with a contractual money-back guarantee under Article 6 of these Terms.
The service agreement is concluded for an indefinite period upon user registration or activation of a paid plan, unless otherwise agreed between the parties.
The user may cancel their account at any time through their profile settings. Cancellation of the account or paid plan terminates the user's right to use the service at the end of the already paid period, unless the Operator determines otherwise in a specific case.
The Operator may terminate the agreement with 30 days' notice, even without stating a reason. In case of serious violation of the Terms, payment default, security risk, or misuse of the service, the Operator may terminate the service immediately.
If the Operator terminates a paid plan without any breach by the user, the user will be refunded a proportional part of the subscription for the unused period. If the service is terminated due to the user's breach of the Terms, the unused part of the subscription is not refunded.
The Operator, acting as controller, processes users' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related Czech legislation. Detailed information about the scope, purpose, and manner of processing of personal data, about processors, and about the rights of data subjects is provided in the Privacy Policy available on the service website.
Processed data includes in particular identification and contact data of the user, company and billing data, information about configured alerts, service usage history, operational logs, and communication with support.
Personal data is processed for the purpose of providing the service, managing user accounts, billing, ensuring security, sending notifications, and handling user requests. The legal basis for processing is performance of a contract, compliance with legal obligations, and the Operator's legitimate interests in securing and improving the service.
Personal data may be disclosed to processors providing hosting, email communication, billing, and payment processing for the Operator. Users' personal data is processed within the European Union / European Economic Area. The Operator does not use any third-party marketing or analytics cookies to track users.
The Operator can be contacted regarding personal data protection at [email protected]. The user has the right to access, rectify, erase, restrict processing of, and port their personal data and, where applicable, to object to processing; they also have the right to lodge a complaint with the Czech Data Protection Authority (www.uoou.cz).
These Terms are governed by the laws of the Czech Republic. As the service is intended exclusively for B2B relationships, consumer protection provisions do not apply to the contractual relationship.
The Operator reserves the right to amend these Terms. The user will be informed of changes via email or a notification within the service at least 14 days before the changes take effect. If the user does not agree with the amendment, they may terminate the agreement by the effective date of the amendment.
In case of a dispute that cannot be resolved amicably, the locally competent court shall be the court at the Operator's registered office, unless mandatory law or an individual agreement provides otherwise. If the user is exceptionally a consumer, the Czech Trade Inspection Authority (www.coi.cz) is competent for out-of-court resolution of consumer disputes.
These Terms become effective on June 8, 2026.